Feeling a little bit lost? Hopefully we can help you find the right answer with our FAQs page!

Take a look at the Frequently Asked Questions below to help you out, but if they don't then please get in touch with one of our friendly advisors on +44(0)1386 425920 or email customercare@mad-hq.com

 

How do I add something to my favourites list?

You can add products to your favourite's list after you have logged into your online account. Once logged in you can use the star (located in the top right corner on a product image) to add it to your favourites. The star will then turn a solid blue and will show in the favourites section of "My Account". If you wish to remove a product from your favourites, then simply click on the star again and the page will update to remove that product.

How can I pay?

You can pay by PayPal or by credit or debit card. The following methods of payment are available: Delta, MasterCard, Solo, Maestro, Visa and Visa Electron.

How much is the delivery cost?

Many deliveries in mainland UK are free but due to the complexity of our product range and different geographical charges please visit our delivery page for full information.

How long will my order take to arrive?

Deliveries are dispatched on a 2-4 working day ""signed for"" courier service using DPD, please allow 4-5 days from dispatch for the Highlands & Islands. Read full delivery information here.

Can I open a trade account?

Yes - If you're a Sports Shop, Fitness Studio, Health Club or Fitness Professional. Please allow 24 hours for us to open your account. Alternatively if your requirement is urgent please phone our office where you can order over the telephone immediately. Open an account here!

How can I contact customer services?

You can contact customer services by phone or email. The phone number is +44 (0)1386-425920 or email customercare@mad-hq.com. Opening hours Monday to Friday 09.00-17.30(GMT).

How do I return an item?

If you are unhappy with any of our products we will refund any unused items so long as you return them to us at your expense, in a saleable condition (this means unused and with all packaging intact - we do not accept the return of CD's or DVD's unless they are faulty) within 28 days of purchase. For full information on how to return a specific item, visit the returns section.

How do I use my promo/discount code?

Use your promo or discount code at the checkout by simply entering the specific code into the allotted area. Once the basket/cart is updated, your discount will be subsequently subtracted from your bill.

Can I amend my order?

Once your order has been placed it may be possible to amend you order if has not been shipped yet. To avoid any delay please call our office on +44 (0)1386-425922 and have your order number to hand. I'm having technical issues - Please email us at customercare@mad-hq.com or call 01386 425922 and we will endeavour to help.

My order hasn't arrived yet.

If you order has taken longer than the advised amount of days for the service you requested please email customercare@mad-hq.com or call 01386 425922 and we will endeavour to help. Remember that next day deliveries need to be ordered before 1330 and that delivery times are based on working days excluding weekends.

My order has arrived and is incorrect.

Please email us at customercare@mad-hq.com or call 01386 425922 and we will endeavour to help. Please have your order number to hand.

What's your phone number and when can I call?

The Mad HQ phone number is +44 (0)1386-425922, and you can call between the office working hours of 9-5.30.

Where is the Fitness-Mad website?

The Fitness-Mad website is now incorporated into the Mad HQ website; navigate to its dedicated landing page here - FITNESS-MAD.

Where is the Pilates-Mad website?

The Pilates-Mad website is now incorporated into the Mad HQ website; navigate to its dedicated landing page here - PILATES-MAD.

Where is the Yoga-Mad website?

The Yoga-Mad website is now incorporated into the Mad HQ website; navigate to its dedicated landing page here - YOGA-MAD.

Who are Mad HQ?

Mad HQ brings together all the previous Mad websites in to one easy to navigate website. On Mad-HQ.com our customers now have access to all Fitness-MadPilates-MadYoga-MadBoxing-Mad & Align-Pilates products as well as to US brands exclusively distributed in Europe by The Mad Group; PowerBlock, The BurnMachine & ToeSox.