Product Warranty

Product Warranty varies according to account type. 

Please login, scroll down to the footer of the website & click Product Warranty to see your updated page.

The-Mad-Group (HQ) Ltd. Consumer Warranty
In line with the Consumer Rights Act 2015 all MAD products (Fitness-Mad, Pilates-Mad, Boxing-Mad & Yoga-Mad) are warrantied against manufacturers defect for a period of 12 months. This does not cover wear and tear. All products that are distributed by The-Mad-Group (HQ) Ltd. but are not branded as MAD are covered by their brand specific warranties.

General Exclusions
The following claims/costs will not be covered under the warranty;
  1. Wear and tear – the warranty is not a warrant that the life expectancy of the product is greater than the duration of the warranty as this is usage dependent
  2. Neglect or use of the item in a manner other than intended for such a product
  3. Specific Exclusions
    1. Cosmetic damage to paint or vinyl finish to include chipping or flaking on products such as (but not limited to) kettle bells and dumbbells. Or any minor cosmetic damage that leaves the product functionally sound.
    2. Throwing or dropping of products that don’t specifically cite this usage including, but not limited to, kettle bells, dumbbells and weighted bars and slamming of medicine balls will invalidate any warranty claim.
    3. For products designed to be dropped or thrown such as Slam balls these must be thrown against an appropriate gym floor ie. Rubber or EVA. Products damaged against concrete, tarmac, hard or rough surfaces will not be covered in the event of damage.
    4. Any damage to flooring, mats or products containing rubber or latex caused by regular exposure to direct sunlight, heat, or moisture sources or where the care instructions have not been correctly adhered to is excluded.
    5. Carriage or installation costs are excluded.

Claim Procedure
In the first instance any warranty claim should be detailed in writing together with photographic evidence and sent to [email protected]. Following this further evidence to validate the claim may be requested, including a request to return the faulty goods for inspection - under no circumstance should these be discarded prior to settlement of the claim, without written authorisation from The-Mad-Group (HQ) Ltd.

If the item is confirmed as faulty due to a manufacturing defect within the period, The-Mad-Group (HQ) Ltd. will repair or replace the item at our discretion. In the event of repair or replacement the balance of the warranty will remain from the original purchase date.

For all warranty queries, please email [email protected] or call +44 (0)1386 425 920.

Align-Pilates Warranty
Please note that Align-Pilates has its own warranty terms. Find out more on Align-Pilates' Warranty terms.