TRADE DELIVERY INFORMATION

UK Standard Delivery

Deliveries are dispatched on a 2-4 working day "signed for" courier service using DPD, please allow 4-5 days from dispatch for the Highlands & Islands. Please note delivery time can range between Mon - Fri 08.00am - 10:00pm for a DPD delivery. Never miss a parcel delivery again by using the DPD app on your phone! Free to download, easy to use and contains a host of useful features including additional delivery alerts, so our customers can always get the best possible delivery experience. Smaller items are sometimes sent by Royal Mail. Please Note - Royal Mail packages do not need to be signed for.
 

UK Next Working Day Delivery

For next working day delivery you need to order before 1.30pm Monday to Thursday - Our next working day deliveries are fulfilled on time by our courier 90% of the time, however this service is not guaranteed - in the event your parcel is not delivered by the next working day we will refund the next working day element of your carriage (Note - you will not be refunded if the parcel could not be delivered on account of you not being available to sign for the parcel and/or have not made alternative arrangements).

Please also note we do not dispatch at weekends, nor are there any weekend deliveries. Occasionally, we may deliver the goods in several consignments but if this is the case we will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you.

Unfortunately, we cannot offer a Next Working Day Service to Northern Ireland or Highlands and Islands.

DPD Deliveries

Please note the following information for DPD deliveries; they may leave the goods with a neighbour even if it has not been specified. Please see their statement below covering this:

Unless the Customer notifies the Company (DPD) in writing otherwise and such notice is formally acknowledged in writing by the Company shall be entitlted to deliver the Consignment to a Neighbour of the Consignee's address, a concierge at the Consignee's building, or a Pickup Location within the Company's delivery hours and, for the purposes of Condition 8(b), transit of the Cosignment shall be deemed to have ended at the time of delivery to such Neighbour or obtaining a signature from a concierge or other recipient, leaving the Consignment at the Consignee's building or the Pickup Location.

For further information on their Terms and Conditions of Carriage, please visit their website.

 

UK Delivery Charges for Trade Customers:

All UK standard deliveries are charged at a flat rate of £5.95+VAT or if the order value is more than £100+VAT the delivery charge is free. Our shipping definition of the UK includes the UK Mainland but does not include; Scottish Highlands and Islands, Jersey, Guernsey, Isle of Man or Northern Ireland.

Orders can upgrade to Next Working Day Delivery for £8.45+VAT or if the order value is more than £100+VAT the delivery charge is £2.50+VAT for the UK mainland by selecting UK Next Working Day from the destination choice.

Please note Next Working Day delivery is not available for UK Scottish Highlands and Islands, Jersey, Guernsey, Isle of Man or Northern Ireland. Additionally delivery prices for Scottish Highlands and Islands, Jersey, Guernsey, Isle of Man or Northern Ireland will occasionally need to be recalculated after an order has been made on the website. If this is the case, we will contact you before dispatch to inform you of the additional cost.

Unless otherwise stated; Discounts apply only to products and not to shipping.

Unless otherwise specifically stated; orders over £100+VAT have free carriage to UK mainland. For orders less than £100+VAT, shipping prices are stated below:
 

Trade - UK Mainland *excl. Align-Pilates apparatus

  • Standard (2-3 working days) - £5.95 + VAT OR if order more than £100 excl. VAT delivery is FREE
  • Next Day (Next working day) - £8.45 + VAT OR if order more than £100 excl. VAT delivery is £2.50 + VAT
     

All Levels - UK Highlands & Islands *excl. Align-Pilates apparatus

  • Standard (2-3 working days) - £6.99 inc. VAT per box (max box dimensions:100cm x 60cm x 70cm, max weight:32kg)
     

Postcodes which are determined as Northern Ireland, Highlands & Islands by our courier:

  • Guernsey & Jersey (ALL GE/JY postcodes)
  • Northern Ireland (all BT postcodes)
  • Scottish Highlands (FK17 - 22, IV1 - 39, K1-3, KW5-14, PA21-33,PA35-40,PH15-26,PH30-42)
  • Scottish Islands (HS1-9, IV40-51,IV55-56,KA27, KA28, KW15-17,PA20,PA34,PA41-48,PA60-78,PH42-44,ZE1-3)
  • Isle of Man (all IM postcodes)
  • Scilly Isles (TR21-25)

 

International Delivery:

(ALL INTERNATIONAL PRICES ARE PER BOX - (max box dimensions:100cm x 60cm x 70cm, max weight:32kg)

All Levels | Standard Delivery | 6-7 working days -

  • Austria, Denmark - £9.83
  • Belgium, France, Germany, Ireland, Luxembourg, Netherlands - £8.00
  • Bulgaria, Greece, Iceland, Latvia, Lithuania, Romania - £21.00
  • Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden - £14.00
  • Czech Republic, Italy, Slovakia, Spain - £11.00
  • Norway - £21.00 + Customs Charge £25.00
  • Switzerland - £9.83 + Customs Charge £25.00
  • Bosnia, Serbia - £21.00 + Customs Charge £25.00

Please note prices will occasionally need to be recalculated. If this is the case then we will contact you before dispatch to inform you of the additional cost. If shipping is not automatically calculated for your country, please create your order as usual and go to check out. Please copy your checkout into the contact box, which can be located on the Contact Us page, we will then be emailed your order and will calculate the shipping and send you an email to advise the cost.


Countries outside of the EU

Delivery is automatically calculated for low weight items to many countries though over a certain weight it is necessary to quote to ensure an accurate calculation is made. If shipping is not automatically calculated for your country please create your order as usual and go to check out. Please copy your checkout into the contact box, which can be located on the Contact Us page, we will then be emailed your order and will calculate the shipping and send you an email to advise the cost.

International deliveries outside the EU may be subject to customs clearance. MAD-HQ cannot be held responsible for any delays caused by Customs or other government authorities.
Carriage Costs for Deliveries outside the UK cannot be Guaranteed


Due to the complexities of our product and the method carriers charge for delivery (e.g. weight, volumetric kilograms etc) we cannot always guarantee that the automatically calculated cost will be sufficient to cover delivery, particularly where yoga blocks are involved. In the unlikely event this is the case we will contact you with information on the supplemental costs. If you are happy with the quote, the extra cost will be debited from your card; if you are unhappy, you will be issued with a full refund.
 

EU Mainland Delivery

Small parcels up to 2kg will be delivered by EU small parcel service by Royal Mail. Larger parcels will be delivered by signed for courier service on a 3-4 working day service for most Northern European Countries and on a 4-5 working day service to Southern Europe. Cheaper delivery methods are possible and if you would like to get a quote for a different delivery method for a specific order please email or phone us for a quote.

 

EU Delivery Islands

Please note that our automated shipping calculations do not work for some of the Islands in the EU and for these we will have to email you a quote. Please copy your checkout into the contact box, which can be located on the Contact Us page, we will then be emailed your order and will calculate the shipping and send you an email to advise the cost.

Please be aware that in some case extra charges may apply to EU Islands.

 

Delivery to BFPO

We are keen to support the British Armed Forces and we do ship to BFPO addresses. However, we regret due to the requirement to use carriers which do not collect from us, we regret that we can only take BFPO orders over the telephone. Alternatively please email us with what you want and we can provide you with a quotation. We apologise for any inconvenience this may cause.
 


Damaged or Defective Goods

We endeavour to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us as soon as possible if there are any problems so that we can arrange for their collection at no cost to you. We will at our option replace the goods or refund monies paid by you.


Payment Options

MAD-HQ accepts PayPal, Visa, MasterCard, Switch and debit cards and uses a secure payment system operated by Sagepay. Cheques can be mailed to us made payable to The-Mad-Group (HQ) - please print out your order and send with payment. Please allow seven working days for cheque clearance.


Order Confirmations

Upon submitting an order using our automated shopping basket system you will receive an email order confirmation, you may also print your order confirmation at the end of checkout and can log back in to reprint it at a future date. Please check the details contained in this email are correct. If there are any mistakes, please email us immediately. In the unlikely event of us being unable to fulfil your order or part thereof, (due to having sold out of a selected item), or there being an error in your order we will advise you as soon as it is possible. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as your payment was made.
 

Credit Order Confirmations

Please note for any orders placed via credit the order is not finalised until you receive a PDF copy of the order confirmation from one of our members of staff. If there are any discrepancies regarding payment, carriage charges or stock availbility one of our team members will contact you directly, via email or over the phone, to inform you of the amendments.


VAT & Duty

The prices shown on the product pages include UK VAT (ex-VAT prices are in brackets, where applicable) at a rate of 20% (VAT No. UK 164182414). VAT is added automatically in the shopping basket for UK & EU* customers (*EU customers with a valid Euro VAT ID will be exempted from VAT upon entering their VAT code during the checkout). VAT will be deducted for orders placed from outside the EU. Local Taxes & Duties for those outside the EU are the responsibility of the shopper or recipient in the country of destination.

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